FAQ

We specialise in high-quality metal components including:

• Aluminum products (bars, rods, tubes)
• Brass products (rods, tubes)
• Copper tubes
• Metal sheets and rods
• Cabinet and furniture hardware (hinges, knobs, pulls, latches)
• Furniture components (legs, glides, drawer slides)

Absolutely. Our aluminum bars, brass rods, and other metal components are sourced to meet professional standards, making them ideal for both industrial applications and craft projects. We supply fabricators, furniture makers, and metalworkers worldwide.

Our cabinet hardware selection includes pulls, knobs, hinges, and latches suitable for various applications. Consider:

• Material compatibility with your cabinetry
• Weight capacity for hinges and drawer slides
• Style consistency throughout your project

Need advice? Email our team at [email protected].

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed.

While there’s no minimum order requirement, orders over £50 qualify for our Free Economy Shipping option.

Orders are processed quickly (within 1-2 days). Contact us immediately at [email protected] if you need to modify an order. We’ll do our best to accommodate your request before dispatch.

We offer reliable global delivery to most international locations, excluding some remote areas in Asia and other regions. Our customers include professionals across Europe, North America, and beyond.

We use industrial-grade packaging materials to protect your aluminum bars, brass tubes, and other components during transit. Longer items are securely bundled, and fragile hardware is appropriately cushioned.

Yes, all orders include tracking. For Standard Shipping (DHL/FedEx), you’ll receive detailed tracking information. Economy Shipping (EMS) includes basic tracking. You’ll receive your tracking details via email once your order dispatches from our Perth warehouse.

We offer a 15-day return window from the date of delivery. If any item doesn’t meet your expectations, contact us at [email protected] to initiate a return. Items must be in original, unused condition with all packaging intact.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.

Once we receive and inspect your return, refunds are typically processed within 5-7 business days. The timing for the refund to appear in your account depends on your payment provider.

No, you can checkout as a guest. However, creating an account allows you to track order history and speeds up future purchases.

Try resetting your password using the “Forgot Password” link. If issues persist, contact our support team at [email protected].

Our team is available via email at [email protected]. For reference, our physical address is:

Supply Tools Market
94 Dunkeld Rd
Perth, GB PH4O 3BL